Last updated:
1. Introduction
RiseGrow (“we”, “us”, “our”) is committed to protecting the privacy of visitors and clients of our website (https://risegrow.com.au) (“Site”) and our service offerings. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Australia) and applicable privacy laws.
2. What personal information we collect
We may collect various types of personal information when you interact with our Site or use our services, including (but not limited to):
- your name, address, email address, telephone/mobile number
- details of your child or dependent (if relevant to our therapy services) such as age, health or developmental information
- account or login details (if you create an account or subscription)
- payment information (for services)
- usage data and technical data: IP address, browser type, pages visited, traffic source, cookies (see section 7)
- communication data: when you contact us by email, phone or via the Site
- marketing preferences and consents
3. How we collect personal information
We collect your information in direct and indirect ways:
- Directly from you when you fill out forms on our Site (for example to book a consultation, subscribe to a newsletter, or contact us)
- When you engage our therapy services, we collect relevant information from you and/or your child for service delivery
- Automatically when you use the Site (via cookies and other tracking technologies)
- From third parties (where applicable) such as referrers, allied health professionals, or marketing services, where you have consented or where permitted by law
4. Purposes of collection and use
We use your personal information for various legitimate purposes including:
- delivering our therapy services (ABA, speech therapy, occupational therapy) and related support
- managing client relationships, bookings, payments and communications
- providing you with news, updates, marketing and promotional materials (only if you have consented)
- improving our Site, services and your experience
- maintaining security, preventing fraud or misuse of our Site or services
- complying with our legal obligations
5. Disclosure of personal information
We may disclose your personal information to:
- our employees, contractors or service providers who assist us in operating the Site, conducting services, processing payments, etc (they are required to keep your information confidential)
- allied health professionals or third-party specialists involved in your child’s therapy (with your consent)
- regulatory authorities, if required by law, for example for reporting or audit obligations
- marketing or analytics partners (if you have consented to this)
We will not sell or rent your personal information to third parties for their own marketing purposes.
6. Data storage and security
We take reasonable steps to protect personal information from unauthorised access, modification, disclosure or destruction. This includes implementing appropriate technical and organisational measures (such as encryption, access controls, secure servers).
However, no method of transmission over the internet or electronic storage is 100% secure. While we aim to protect your information, we cannot guarantee absolute security.
7. Cookies and tracking technologies
Our Site uses cookies and similar tracking technologies to gather usage data, improve your experience and for analytics/marketing purposes. You can manage or disable cookies via your browser settings, though this may affect how the Site functions.
By using the Site, you consent to our use of cookies as described in our Cookie Notice.
8. Cross-border transfers
Your personal information may be stored or processed in locations outside Australia (for example by cloud service providers). We will ensure that any such transfers comply with Australian privacy law requirements and that your information receives adequate protection.
9. Access, correction and deletion of personal information
You may request access to the personal information we hold about you and ask us to correct any inaccuracies. You can also request deletion of your account information (though we may retain certain data to comply with legal or business obligations).
To make such a request, please contact us using the details in Section 11.
10. Retention period
We will retain your personal information for as long as is necessary for the purposes for which it was collected, or as required by law. When the information is no longer required, we will securely destroy or de-identify it.
11. Contact us
If you have any questions about this Privacy Policy, or wish to access, correct or delete your personal information, please contact us at:
RiseGrow
Greenvale VIC 3059, Australia
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on the Site with the “Last updated” date. Your continued use of the Site after changes constitute acceptance of the updated policy.